Support, Warranties and Service
Product Support
PC Werth has a history of exceptional and personal levels of customer support - whether you have one soundfield system or 100. Once you have registered your Soundfield system, we can provide unrivalled levels of support, helping you get the most out of your soundfield systems.
- Free initial training and training support
- Free telephone support
- Free emergency swap out service
- Free repair/replacement during warranty period
- Full testing and repair services
- Free priority service calls and support appointments for new installations
- Free "drop-in" service calls and on site support
- Priority service calls and support appointments
- Health checks scheduled annually, termly or ad-hoc
- Extended warranties
Warranties & Extended Warranties
PC Werth Soundfield systems are covered by a 2 year manufacturer's warranty from the date of purchase. Accessories and spares are covered by a 1 year warranty. Extended warranties can be arranged. Please contact us for more information.
Health Checks
Available termly, annually or on an ad-hoc basis, our health checks can help provide peace of mind, by ensuring your soundfield systems stay reliable and correctly configured for their classroom. Particularly cost-effective for multiple soundfield installations, our health checks include:
- Full functionality check
- Accessory check and replacement, if required
- Wiring and speaker security check and review
- Review and optimisation
- Configuration, installation and classroom acoustics check
To arrange a health check, please contact us.
Drop-in Service Calls
With suitable notice, we will always aim to provide free service calls and training, fitted in around other calls in your area, to provide you with the most cost effective service. Please note that there may be a fee for any replacements or consumables used. Urgent or priority calls, can be booked and may attract a call out fee. To arrange a drop in service call or priority service call, please contact us.
Priority Service Calls
We can arrange priority service calls at the next available opportunity at your choice of time. Whilst a call out fee applies, priority service calls are increasingly cost effective for multiple soundfield installations. Please note that there may be a fee for any replacements or consumables used. To arrange a priority service call or drop in service call,
please contact us.
